Privacy Policy
Last Updated: 07 July 2026
Welcome to Sevak AI ("we", "our", "us", "the Company"). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application ("the Service" or "the App"). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
Company: Sevak AI, operated by Krishora Tech Registered Address: Krishora Tech, Dombivli, Maharashtra 421201, India Country: India
1. Definitions
- Account — a unique account created for You to access and use the Service.
- Application — Sevak AI, the mobile application provided by the Company.
- Device — any device that can access the Service, such as a mobile phone or tablet.
- Personal Data — any information that relates to an identified or identifiable individual.
- Service Provider — any third-party company or individual employed by the Company to facilitate the Service, perform services on behalf of the Company, or assist in analyzing how the Service is used.
- Usage Data — data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, device type or session duration).
- You — the individual accessing or using the Service.
2. Information We Collect
a. Personal Information
We collect the following personal information:
- Phone number (required) — used for account creation and OTP-based authentication. Your phone number is verified via a one-time password (OTP) sent by SMS.
- Profile name (optional) — a display name you may choose to set.
- Locality/Neighborhood (optional) — a general area or locality you may provide to personalize your experience.
- Profile photo (optional) — an avatar image you may upload.
- Preferred language (optional) — your chosen language for the app interface (Marathi, Hindi, or English).
We do not collect your full legal name, home address, PIN code, city, date of birth, email address, or any financial information.
b. Location Data
- Precise or approximate location — collected via GPS only when you grant location permission.
- Purpose: Used to show nearby essential services (hospitals, police stations, government offices) on the map and to accurately geotag civic issue reports.
- This permission is optional. You can use the App without granting location access; however, location-dependent features (nearby services map, issue geotagging) will not function.
c. Camera & Photo Library
- Camera access — used only when you choose to take a photo of a civic issue for reporting.
- Photo library access — used only when you choose to select an existing image from your gallery to attach to a report.
- These permissions are optional. You can report issues without attaching photos.
d. Push Notification Token
- We collect your Expo Push Token (a device-specific notification identifier) to deliver push notifications about:
- Updates to civic issues you have reported
- Emergency alerts and civic announcements
- System notices
- Notification permission is optional. You can deny or revoke notification access at any time through your device settings.
e. Usage & Device Data
Usage Data is collected automatically when you use the Service and may include:
- Device type and operating system
- App interactions and session data
- Crash logs and diagnostic data
- IP address
- Unique device identifiers
f. Chatbot Data
- Queries you enter into the in-app chatbot
- Used to provide relevant responses (e.g., nearby hospitals, police stations, government contacts) and to improve service quality
3. How We Use Your Information
We use your data to:
- Create and manage your account via phone OTP verification
- Provide location-based services and civic issue tracking
- Enable reporting of civic problems with optional photo evidence
- Deliver push notifications regarding your reports and civic alerts
- Provide chatbot-based assistance (e.g., locating hospitals, police stations, government offices)
- Improve app performance, stability, and user experience
- Detect, prevent, and address fraud or misuse
We do not use your data for marketing, promotional offers, or advertising.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent — when you grant optional permissions (location, camera, notifications) or provide data voluntarily (profile name, photo, locality)
- Performance of Service — to provide core app functionality (account creation, issue reporting, service directory)
- Legitimate Interests — to improve services, prevent misuse, and ensure platform security
- Legal Obligations — when required by applicable law
5. Permissions & Access
| Permission | Required? | Purpose |
|---|---|---|
| Phone Number | Required | Account creation and OTP authentication |
| Location | Optional | Show nearby services on the map; geotag civic issue reports |
| Camera | Optional | Photograph civic issues for reporting |
| Photo Library | Optional | Select existing images for profile picture after |
| Notifications | Optional | Receive updates on reported issues and civic alerts |
You can enable or disable any optional permission at any time through your device settings. Disabling a permission may affect related features but will not prevent you from using the rest of the App.
6. Third-Party Services
We use the following third-party services to operate the App. Each provider may process data according to their own privacy policies:
| Service | Purpose | Data Shared |
|---|---|---|
| MSG91 (msg91.com) | SMS OTP delivery for authentication | Phone number |
| Supabase (self-hosted) | Database, authentication sessions, image storage | Account data, uploaded images |
| Expo / EAS (expo.dev) | Push notifications, over-the-air updates | Expo Push Token, device info |
| Leaflet + CartoDB | Map rendering within the App | No personal data; map tiles are loaded from public CDN |
We do not use Google Firebase, Google Analytics, or any third-party advertising or tracking services.
7. Data Sharing
We do not sell your personal data.
We may share limited data with:
- Service Providers listed in Section 6 — solely to operate the App as described
- Government or Public Authorities — only when necessary for the civic issue reporting workflow (e.g., forwarding a reported civic issue to the relevant municipal authority)
- Legal Authorities — if required by law, court order, or valid legal process
We do not share your data with affiliates, business partners, or any third parties for marketing, advertising, or promotional purposes.
8. Public Data & Anonymization
- Civic issues reported through the App may be displayed publicly to promote transparency and civic action.
- Your phone number and personal identifiers are never shown publicly. Only the issue description, category, location, and any attached photos are visible.
- The App does not have public user profiles, social feeds, or messaging features.
9. Data Storage & Security
- All data is stored on self-hosted, secure servers located in Maharashtra, India. We do not transfer your personal data outside of India.
- Uploaded images are stored in Supabase Storage on our self-hosted infrastructure.
- We implement reasonable technical and organizational safeguards to protect your data, including HTTPS encryption for all data in transit.
- However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
10. Data Retention
| Data Category | Retention Period |
|---|---|
| Account information | Duration of your account + up to 24 months after account closure |
| Usage data & app analytics | Up to 24 months |
| Server logs (IP addresses, access times) | Up to 24 months |
| Civic issue reports | Retained for public transparency; anonymized after account deletion |
When retention periods expire, we securely delete or anonymize Personal Data:
- Deletion: Personal Data is removed from active systems and is no longer processed.
- Backup retention: Residual copies may remain in encrypted backups for a limited period consistent with our backup schedule and are not restored except for security or disaster recovery.
- Anonymization: In some cases, data is converted into anonymous statistical data that cannot be linked back to you. Anonymized data may be retained indefinitely for analytics.
We may retain data beyond stated periods only when:
- Required by law (e.g., financial records for tax authorities)
- Necessary to establish, exercise, or defend legal claims
- Explicitly requested by you
11. Account Deletion
You can request deletion of your account and all associated personal data by:
- Submitting a request through our online form at https://sevakai.krishoratech.com/delete-account (Recommended)
- Contacting us via email at [email protected]
Upon receiving a verified deletion request, your personal data will be removed from our active systems. Please note that the account deletion process takes 30 days to fully complete. During this 30-day period, your account will be suspended. If you provided an email address during your request, you will receive a notification once the process is completely finished.
Residual copies in encrypted backups will be purged according to our backup rotation schedule.
Please note that we may need to retain certain information where we have a legal obligation or lawful basis to do so (such as anonymized public civic issues).
12. Your Rights
Under applicable Indian privacy law and general data protection principles, you have the right to:
- Access your personal data that we hold
- Correct inaccurate or incomplete data
- Delete your data ("Right to Erasure") — see Section 11
- Withdraw consent at any time for optional data processing (location, camera, notifications)
- Object to certain types of data processing
- Nominate another person to exercise your rights on your behalf (as provided under the Digital Personal Data Protection Act, 2023)
- Lodge a grievance with us or the relevant Data Protection Board of India
To exercise any of these rights, contact us using the details in Section 15.
13. Children's Privacy
This App is not intended for individuals under 18 years of age. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete that information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App and/or on our official website. We will notify you of material changes via a prominent notice in the App prior to the changes becoming effective.
You are advised to review this Privacy Policy periodically. Changes are effective when posted.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:
📧 Email: [email protected] 📍 Address: Krishora Tech, Dombivli, Maharashtra 421201, India
16. Consistency with App Store Declarations
This Privacy Policy is intended to be consistent with:
- Google Play Data Safety declarations
- Apple App Store Privacy Nutrition Labels (if applicable)
If you notice any discrepancy between this policy and our app store declarations, please contact us so we can promptly resolve it.
By using Sevak AI, you acknowledge that you have read and understood this Privacy Policy.